10 of the Best Outsourcing Companies in the US
Are you ready to focus on your business growth and expansion? Let’s face it. Starting your own business and agency not only takes up a lot of guts, but also a much of your time, funds, and resources.
Once you’ve finally established your brand in the industry you’ve chosen, your next question might be centered on whether or not you should expand to a new territory, or perhaps open a new branch in a more populous city.
Of course, expanding your team will mean handling a lot of administrative tasks, from posting your vacancy on job boards, to screening talents, interviewing potentials, extending job offers, and if all goes well, onboarding your newest team member.
Dodging the Two-Month Hiring Process
According to the 2025 hiring statistics by Join Genius, companies usually take an average of 40+ days just to hire new talent. That’s a month and a half.
What if your business cannot wait that long? This is where outsourcing shines the brightest. From waiting for two months just to get a new team member, you can immediately have an entire team start working for you within 48 hours!
When you decide to delegate non-core functions to trusted outsourcing partners, you can unlock more streamlined operations, cost-savings, and new core strengths.
In this comprehensive guide, we'll look into a few examples of top business process outsourcing (BPO) companies that have successfully helped small to medium sized businesses grow through their customized hiring and talent sourcing solutions.
You'll find valuable insights into the best outsourcing partners to propel your business forward. We'll delve into both established industry giants and rising stars, highlighting their unique strengths and service offerings.
Why Not Just Hire Directly?
Working with an outsourcing company offers several advantages over hiring remote workers directly.
Outsourcing providers handle the complexities of recruitment, onboarding, and ongoing management, saving you time and resources. They also have established processes and quality control measures in place, ensuring consistent delivery and performance.
Additionally, outsourcing provides access to a global talent pool, allowing you to tap into specialized skills and expertise that may not be readily available in your local market.
6 Rising Stars in the BPO Industry
This section dives into newer outsourcing companies who are currently making waves in the US market. Let’s look into each one’s unique strengths and specializations.
1. Helplama (Newbie Customer Service Outsourcing Agency)
Helplama is an outsourcing partner that caters specifically to small and medium-sized businesses (SMBs). Their team offers customized and scalable outsourcing solutions. They focus on building strong partnerships with clients to understand their specific needs and provide tailored support.
Helplama serves businesses in the United States, United Kingdom, and Australia.
They stand out due to their specialized knowledge in providing customer service solutions in the form of email support, live chat support, phone support, answering services, and telemarketing.
Company profile: Here
Pricing Plan: Custom Plans
2. SupportGlobe (Best Newbie Outsourcing Company in California, USA)
SupportGlobe, headquartered in California, is another outsourcing agency that has been gaining a lot of positive reviews as seen on their Google reviews page. They offer a broad range of services for companies in the IT, medical, retail, business, and hospitality industries.
SupportGlobe stands out because of two things: (1) Its commitment to work for US-based businesses only, and (2) its complete hiring package that promises to deliver your new talent in as fast as 48 hours.
Their service catalogue includes remote administrative services, customer service, finance & accounting, healthcare services, human resources, IT, marketing, creatives, and sales. Any startup companies wanting to scale immediately can treat SupportGlobe as their “one-stop outsourcing solution.
Company Profile: Here
Pricing Plan: Simple Hourly Rate
3. Vsynergize (Newbie AI Outsourcing Company)
Vsynergize, another top BPO partner, stands out for its expertise in omnichannel AI contact center solutions. While there are a lot of agencies that can help you outsource customer services, Vsynergize is unique in its suite of AI-driven solutions.
Using conversational AI technology or robotic process automation, they can help your business streamline customer interactions and deliver exceptional experiences. Their focus lies in industries like healthcare and retail, where AI can significantly enhance customer service.
Company Profile: Here
Pricing Plan: Contact the company
4. Startek (Best Newbie Digital Solutions Company)
Startek, another rising outsourced service provider that now has a global presence, offers a wide array of outsourcing services, including customer experience management, digital transformation, and technical support.
What makes Startek stand out is their long line of industry awards, such as the BIG Awards for Business in 2024 (Startek Interaction Analytics), Great Place To Work® Certification (Startek Honduras), People’s Choice Stevie Awards for Favorite New Products 2024, and more!
Another unique thing about Startek is their focus on both traditional customer service channels and the integration of cutting-edge digital solutions.
Company Profile: Here
Pricing Plan: Contact the company
5. Eightfold (Newbie HR Outsourcing Company)
Eightfold’s specialty lies in using AI to hire top talent and help companies optimize their HR processes. They offer Talent Acquisition, Talent Management, Workforce Exchange, and Resource Management for enterprises, the public sector, and governance organizations.
Another highlight from Eightfold’s profile is their commitment to using responsible and ethical Al. According to their website, their talent intelligence platform upholds industry compliance, security, and accessibility.
Company Profile: Here
Pricing Plan: Request a demo
6. CloudFactory (Newbie Company with a Microtask Crowdsourcing Model)
Last but not the least in our long line of rising outsourcing stars is CloudFactory. This agency employs a unique microtask crowdsourcing model. This model aims to break down complex projects into smaller tasks and distribute them to a global network of freelance workers.
This is particularly well-suited for companies looking to outsource tasks like data labeling, content moderation, and other microtask-intensive projects.
Company Profile: Here
Pricing Plan: Consumption-based pricing
Established Leaders in Outsourcing
Now that we’ve put a spotlight on six outsourcing players, let’s look into some of the most successful and widely-known brands that are actually offering outsourcing services to global businesses and enterprises.
Given their reputation, you may expect that their pricing model is steeper than those offered by the first group. In the end, these four companies prove how strong the outsourcing model is, and how productive it can be for companies when they work or partner with a trusted staffing agency, especially when based in the US.
7. Sykes (Now FoundEver)
Founded in 1979, Sykes, now rebranded to FoundEver, boasts a rich history in customer experience solutions, according to GlobalData.
FoundEver offers a comprehensive suite of services, including customer service, digital transformation, and technical support, catering to major corporations across various industries.
Company profile: Here
8. Teleperformance - A Major Outsourcing Company
Teleperformance is another global leader when it comes to customer experience outsourcing, having a vast network of contact centers across the US.
They provide a diverse range of services, including inbound and outbound calls, technical support, and social media management, for clients in various sectors.
Company profile: Here
9. Accenture USA
Accenture is a global giant offering extensive outsourcing capabilities across various sectors, including IT, business process management, and digital transformation. They leverage their vast resources and expertise to help businesses optimize operations, drive innovation, and achieve strategic goals.
Company Profile: Here
10. IBM
IBM is a technology and consulting company that offers a variety of outsourcing services, including IT infrastructure management, application development, and business process outsourcing.
Company profile: Here
Unlock Operational Efficiency, Drive Business Growth
As you can see, the outsourcing industry is thriving, offering a diverse range of services from established giants to innovative startups. By strategically leveraging the expertise of these top 10 outsourcing companies, you can unlock new opportunities, enhance operational efficiency, and drive business growth.
Whether you're seeking to streamline your back-office operations, improve customer service, or accelerate digital transformation, outsourcing can provide the solution. Remember to carefully evaluate your specific needs and choose a partner that aligns with your business goals.